diff --git a/README.md b/README.md index dc05cf6d..c52e47d9 100644 --- a/README.md +++ b/README.md @@ -82,7 +82,7 @@ curl \ A French demo is avaialble on YouTube. Do not hesitate to watch the demo in x1.5 speed to get a quick overview of the project. -[![French demo](https://img.youtube.com/vi/4r5s-NZ9CuY/maxresdefault.jpg)](https://youtube.com/watch?v=4r5s-NZ9CuY) +[![French demo](https://img.youtube.com/vi/WvEVN5v8jW4/maxresdefault.jpg)](https://youtube.com/watch?v=WvEVN5v8jW4) Main interactions shown in the demo: @@ -95,20 +95,50 @@ Extract of the data stored during the call: ```json { "claim": { - "incident_date_time": "2024-01-11T19:33:41", - "incident_description": "The vehicle began to travel with a burning smell and the driver pulled over to the side of the freeway.", - "policy_number": "B01371946", - "policyholder_phone": "[number masked for the demo]", - "policyholder_name": "Clémence Lesne", - "vehicle_info": "Ford Fiesta 2003" + "incident_datetime": "2024-10-08T02:00:00", + "incident_description": "La trottinette électrique fait des bruits bizarres et émet de la fumée blanche.", + "incident_location": "46 rue du Charles de Gaulle", + "injuries": "Douleur au genou suite à une chute.", + "involved_parties": "Lesne", + "policy_number": "B02131325XPGOLMP" }, - "reminders": [ + "messages": [ { - "description": "Check that all the information in Clémence Lesne's file is correct and complete.", - "due_date_time": "2024-01-18T16:00:00", - "title": "Check Clémence file" + "created_at": "2024-10-08T11:23:41.824758Z", + "action": "call", + "content": "", + "persona": "human", + "style": "none", + "tool_calls": [] + }, + { + "created_at": "2024-10-08T11:23:55.421654Z", + "action": "talk", + "content": "Bonjour, je m'appelle Amélie, de Contoso Assurance ! Comment puis-je vous aider aujourd'hui ?", + "persona": "assistant", + "style": "cheerful", + "tool_calls": [] + }, + { + "created_at": "2024-10-08T11:24:19.972737Z", + "action": "talk", + "content": "Oui bien sûr. Bonjour, je vous appelle parce que j'ai un problème avec ma trottinette électrique. Elle marche plus depuis ce matin, elle fait des bruits bizarres et il y a une fumée blanche qui sort de la trottinette.", + "persona": "human", + "style": "none", + "tool_calls": [] } - ] + ], + "next": { + "action": "case_closed", + "justification": "The customer provided all necessary information for the claim, and they expressed satisfaction with the assistance received. No further action is required at this time." + }, + "synthesis": { + "long": "You reported an issue with your electric scooter, which started making strange noises and emitting white smoke. This incident occurred at 2:00 AM while you were riding it, leading to a fall and resulting in knee pain. The location of the incident was noted, and your policy details were confirmed. I have documented all the necessary information to file your claim. Please take care of your knee, and feel free to reach out if you need further assistance.", + "satisfaction": "high", + "short": "the breakdown of your scooter", + "improvement_suggestions": "Ensure that the assistant provides clear next steps and offers to schedule follow-up calls proactively to enhance customer support." + }, + ... } ```