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Issues with downloads from Akamai servers #66

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curthusting opened this issue Aug 21, 2018 · 0 comments

curthusting commented Aug 21, 2018

I am running into some issues when I attempt to download videos from Akamai servers, and I was hoping to get some insight;

For example, for the following two urls, the first video downloads as expected, but the second video fails.

Served via Varnish: https://cdn.jwplayer.com/videos/x3tmUfxs.mp4 -> Works
Served via AmazonS3: https://cdn.jwplayer.com/videos/TYW5TJBi.mp4 -> Fails
Downloads what appears to be a webpage, but the contents are;

<HTML><HEAD>
<TITLE>Access Denied</TITLE>
</HEAD><BODY>
<H1>Access Denied</H1>
</BODY>
</HTML>

I spoke with the engineers that manage the server setup and hosting for our content, here is what they had to say;

Their request to videos-a is being made with a cookie that wasn't set by anything and is an invalid signing cookie, so Akamai is rejecting their request. hdntl is an Akamai cookie. I have no idea what is setting it, nothing in that chain of requests/responses sets it so it must be something they are doing in their application.

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